CRM & Customer Handling Staff

Jobdesc :

• Conduct in-depth analysis of customer data.
• Design and implement CRM strategies.
• Collaborate with various departments.
• Manage and maintain the company’s customer database, including updating customer information, cleansing data, and ensuring data integrity to ensure accuracy and up-to-date data.
• Compile reports that provide in-depth insights into customer behavior, market trends, and the effectiveness of CRM strategies.
• Develop customer loyalty programs, including designing and implementing incentives, rewards, or other special policies aimed at retaining existing customers.
• Implement or update CRM systems with projects involving multiple teams and resources.

Requirements:

• Bachelor’s degree in any major.
• Customer-oriented.
• Strong communication and interpersonal skills to interact effectively with customers, both verbally and in writing.
• Proficiency in managing customer data, including data entry, segmentation, and analysis.
• Effective problem-solving skills to efficiently address customer issues and complaints.
• Basic understanding of sales techniques and the ability to identify opportunities for upselling and cross-selling.
• Experience in customer service is preferred